Cingular Wireless

[gusl]

I got absurdly high charges for using my cell phone in Boston this January.
As a libertarian, I understand the need to keep one's contracts, but these contracts are so big that no normal user understands them.
But since this wasn't an ideal contract, I should make the best of the existing system.

Basically, I got a charge of $369.13. After some complaining, explaining and crediting, they are now asking for $268. But had I remembered to change my plan on time, this would be closer to $100, no courtesy credits required.

------------------------------

CINGULAR EMPLOYEE:
Unfortunately I cant put you back on that price plan. All credits have been applied to the account.


------------------------------

Gustavo Lacerda:

Is he aware of my unusual situation?

"
I was away from the US during between August and
January, so I changed my plan to the lowest plan
available. But I forgot to change it back to an
"active" plan when I went back this January, when I
started using it again. I find it hard to believe
that such a simple mistake on my part could result in
such big charges.

My average monthly bill with my old plan was about
$40, but now I'm facing $268 for a period of little
more than one month (Jan 14 - Feb 19). I was very
surprised to see these charges.
I'm sure we can negotiate a better deal.
"

Please let him see this, and get back to me. Thank
you.

Gustavo

--------------------------------

CINGULAR EMPLOYEE:

I couldnt waive all the charges. I consulted with a manager, and he adjusted $50 off charges. I credit any charges after 03/05/03.


> -----Original Message-----
> From: Gustavo Lacerda
> [mailto:gustavolacerda@yahoo.com]
> Sent: Tuesday, April 15, 2003 12:59 PM
> To: CINGULAR EMPLOYEE
> Subject: RE: cancellation request + inquiry about
> charges
>
> Hi
>
> Thank you for helping me on this matter.
>
> Did you try to retroactively adjust my plan to the
> plan I had in June 2002?
>
> I'm looking forward to hearing from you.
>
> Gustavo
>
> --- "CINGULAR EMPLOYEE" wrote:
> > Hi Mr. Lacerda,
> >
> > I have cancelled your account. I credited any
> > monthly fee due after
> > 03/05/03. Also due to the usage, a courtesy credit
> > was applied for $50.
> > This left a balance of $268.68 on the account to
> > bring it current. Account has been cancelled.
> >
> > Thank you,
> >
> > CINGULAR EMPLOYEE
> > Cingular Wireless Customer Care
> >
> > -----Original Message-----
> > From: Gustavo Lacerda
> [mailto:gus@optimizelife.com]
> > Sent: Monday, April 14, 2003 1:05 AM
> > To: CINGULAR EMPLOYEE
> > Subject: Re: cancellation request + inquiry about
> > charges
> >
> >
> > Hi
> >
> > Could you please give me feedback on this issue?
> >
> > Gustavo
> >
> >
> >
> > ----- Original Message -----
> > From: CINGULAR EMPLOYEE
> > To: "'Gustavo Lacerda'" <gus@optimizelife.com>
> > Sent: Friday, March 21, 2003 7:05 PM
> > Subject: RE: cancellation request + inquiry about
> > charges
> >
> >
> > > Thank you!!!!
> > >
> > > -----Original Message-----
> > > From: Gustavo Lacerda
> > [mailto:gus@optimizelife.com]
> > > Sent: Friday, March 21, 2003 4:00 PM
> > > To: CINGULAR EMPLOYEE
> > > Subject: Re: cancellation request + inquiry
> about
> > charges
> > >
> > >
> > > They are ****.
> > >
> > >
> > > ----- Original Message -----
> > > From: CINGULAR EMPLOYEE
> > > To: "'Gustavo Lacerda'" <gus@optimizelife.com>
> > > Sent: Friday, March 21, 2003 5:15 PM
> > > Subject: RE: cancellation request + inquiry about charges
> > >
> > >
> > > > Mr. Lacerda,
> > > >
> > > > Thank you for contacting me. I am sorry lose
> > you as a customer, but I can
> > > > understand due to you moving to Brazil.
> Before I can do anything on your
> > > > account. Please send me the last four digits of
> > your social security number.
> > > > Then I will be glad to see what I can for your
> > account.
> > > >
> > > > Thank you,
> > > >
> > > > CINGULAR EMPLOYEE
> > > > Cingular Wireless Customer Care
> > > >