gusl: (Default)
[personal profile] gusl
No update from them.

Plan: if my passport is not in the mail by the end of tomorrow (Wednesday), call Expedia to cancel the flight. Only book again once I have it in hands.

The first person I talked to on Expedia told me no changes were allowed, period. i.e., I'd lose everything if I don't have my passport by Friday morning.

The second person I talked to on Expedia told me I can cancel 24h before the flight to get $1250 credit with Lufthansa (I'd pay fees of $300 + $30 upon using this credit), which can be used to buy from Expedia again (or directly through Lufthansa). But when I asked him to send me this information in writing, he hung up on me. (although the website seems to agree)

--

Next step: email support.

hello,

It looks like I might not have my passport with me by this Friday.

I just spoke to someone at 1-800-EXPEDIA, and I was told that:

* I can cancel my flight 24h before the departure, to get $1246 credit with Lufthansa (good for 1 year; I would pay $300+$30 in fees to use it).

* this credit would be attached to a reference number


Can I use this credit if I book with Expedia? Is there a place for this reference number when booking in the Expedia website?

Regards,

Gustavo
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